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Privacy Policy for

ToothGuardian and OraWare Technology Pty Ltd Website

Last Updated: May 1, 2025

Welcome to the ToothGuardian Privacy Policy. This policy explains how OraWare Technology Pty Ltd (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use the ToothGuardian mobile application (“App”) and our website(s) (“Website”). Your privacy is important to us, and we are committed to safeguarding your data in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

We collect the following types of information when you use the App or Website:

1.1 Personal Information

When you create an account or interact with the App or Website, we may collect:

  • Your name, email address, and contact details.

  • Any other information you provide, such as feedback or inquiries.

1.2 Child’s Health Data

To provide the App’s services, we collect information about your child’s dental health, including:

  • Symptoms (e.g., pain, bleeding gums, discolouration).

  • Brushing and flossing habits.

  • Dental milestone tracking (e.g., tooth eruption).

1.3 Photos

If you use the AI Symptom Checker, you may upload photos of your child’s teeth or mouth for analysis.

1.4 User-Generated Content

Content you post in interactive features, such as the Parent Forum, including text, images, or other materials.

1.5 Device Information

Technical data such as your device type, operating system, IP address, and unique device identifiers for app functionality and analytics.

1.6 Usage Data

Information on how you interact with the App and Website, including pages visited, features used, and time spent on the platform.

1.7 Location Data

If you enable location services, we may collect your device’s location to provide features like the Appointment Manager (e.g., finding nearby dentists). You can disable location services at any time through your device settings.

1.8 Cookies and Tracking Technologies

We use cookies and similar technologies on our Website to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.

2. How We Collect Information

We collect information through:

  • Direct Input: When you provide details during account creation, feature usage, or form submissions.

  • Automated Technologies: Through cookies, device information, and usage tracking.

  • Third-Party Services: Such as app stores or payment gateways, when you make purchases or link accounts.

3. How We Use Your Information

We use your information to:

  • Provide and improve the App’s services, such as the Smart Brushing Timer, Appointment Manager, and AI Symptom Checker.

  • Personalize your experience and deliver tailored content, including educational resources.

  • Communicate with you, including sending reminders, updates, and promotional materials (with your consent).

  • Facilitate community interaction in the Parent Forum.

  • Analyze usage patterns to enhance the App and Website.

  • Process payments for premium features through third-party payment gateways.

  • Respond to your inquiries and provide customer support.

  • Ensure the security and integrity of the App and Website.

  • Comply with legal obligations, such as record-keeping requirements.

4. Sensitive Information

We treat your child’s dental health data as sensitive information under the Australian Privacy Principles. We collect and use this data only with your explicit consent and for the purposes of providing the App’s services. You may withdraw consent at any time by contacting us, though this may affect the functionality of certain features.

5. Data Sharing

We may share your information with:

  • Service Providers: Third parties that assist us in operating the App and Website, such as cloud hosting, payment processing, analytics, and customer support. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

  • Dental Professionals: If you use the Remote Consultations feature, your data may be shared with qualified dentists to provide advice.

  • Legal Authorities: When required by law or to protect our rights, such as in response to a court order or to prevent fraud.

We do not sell your personal information to third parties.

6. User Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your data, subject to certain exceptions (e.g., legal obligations).

  • Withdraw consent for data processing where applicable.

To exercise these rights, contact us at service@oraware.tech. We will respond to your request within a reasonable timeframe.

7. Security Measures

We take the security of your data seriously and implement industry-standard measures to protect it, including:

  • Encryption of sensitive data in transit and at rest.

  • Access controls to limit who can view your information.

  • Regular security audits and vulnerability assessments.

However, no system is completely secure, and we cannot guarantee absolute security. You acknowledge that you provide information at your own risk.

8. Children’s Privacy

The App and Website are designed for parents to manage their child’s dental health. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us with information without parental consent, contact us immediately at service@oraware.tech, and we will take steps to delete the data.

9. Data Retention

We retain your data for as long as necessary to provide the Services and comply with legal obligations. Upon account termination or your request for deletion, we will delete your data within a reasonable timeframe, though some information may be retained for archival or legal purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via the App, Website, or email. Your continued use of the App or Website after such changes constitutes your acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or feedback regarding this Privacy Policy, please contact us at:

Email: service@oraware.tech

By using ToothGuardian or accessing the OraWare Technology Pty Ltd website, you acknowledge that you have read, understood, and consent to this Privacy Policy.

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